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New Member
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Is there an error list?

A Missions department has a copier donated by church office.  All we get is error #39.003.40.133114.

 

Sadly I cannot find a model number for this copier. 

 

thanks so much for reading.

 

LindaC

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Community Manager
Community Manager

Re: Is there an error list?

Hi LindaC1,

Thank you for using the Support Forum.  Unfortunately we would need the model number of the machine to be able to look up the code.  Is there any kind of number on the front or top of the machine?  Did you receive any documentation with the machine that might have the model number? 

Thanks,
CherylO-Xerox
Community Manager

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Contributor
Contributor

Re: Is there an error list?

The error 39,012.40 is related to the document feeder.

 

133114 is the number of impression.

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New Member
New Member

Re: Is there an error list?

Thank you enea.  I am going to the church this morning and will get the model number but this sounds like a service call and we can't do that.  Very small town here and techs would have to come from Tulsa or OKC and the cost for travel alone is awful.

 

I will tell the group what you said.  thanks so much.

 

LindaC in OK

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Contributor
Contributor

Re: Is there an error list?

U can try to do a NVRAM reset... or U can disconnect the feeder and still use the manual scanner.

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New Member

Re: Is there an error list?

thank you so much for info.  Will let the church know what to do.

 

thanks again,

 

Linda

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