When copying mixed originals composed of Letter paper and Legal paper, all of the copies are printed on Legal paper. Screenshots of settings below.
The originals are loaded Letter, Legal, Letter, Legal, etc
Both Letter and Legal are loaded and properly configured, and the documents appear correct when scanning with identical settings selected.
I have tested this on a C8055 and a B8055, both produce the same result: The legal original prints correctly, while the letter original prints on legal sized paper in the very center of the page.
I have verified up-to-date software, restarted, software reset, and gone down the phone support route to no avail.
Building the job 1 page at a time via the Build Job setting takes far too long for our workflow.
Does anyone have any suggestions? I'm truly at a loss.
Please take a look at this article for mixed originals.
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.
Thank you for the suggestion Tammy, but that article only shows how to set the paper size
As explained in my post, I am copying Mixed Originals where the Legal documents are printing on Legal paper as intended, but my Letter documents are printing on Legal as well instead of Letter.
I have called in multiple times to seek support, but no one seems to have any suggestions for me other then using Build Job, which does not fit my workflow, nor does it solve the issue with the Mixed Originals function printing Letter size documents on Legal Paper.
I know that you stated that the machine is at the latest firmware. What Firmware level is it?
I am seeing Mixed Size Originals issues in Firmware Release Notes for the AltaLink but for the B series.
The firmware levels I am working are as follows:
Altalink B8000 Series - 101.008.019.20200
Altalink C8000 Series - 101.002.059.13300 (I have tried a few firmware levels on this machine testing this issue, it is currently running a SPAR from late 2020 if I'm not mistaken.)
I have done limited testing on the B series device as it is not at the office I work out of.
The latest (03/21) SPAR firmware for the C80xx is 103.xxx.001.05400.
The latest for the B80xx is 103.008.001.05400. I would recommend upgrading to the latest to see if it fixes the Mixed Size Original issue.
If it does not then you should contact Support and open a Log. On the plus side they would have you upgrade anyway since your firmware is from 10/19 (B) and 05/19 (C).
You can get links to the Firmware at www.xerox.com/security. On the right side of the page under Security Resources is a Software Release Quick Lookup Table.
I hope this helps.
I appreciate the assistance, but sadly still no success.
I'm working with support to find a resolution, but so far, no luck.
Should anyone stumble upon this post, as of 6/23/21, it is unresolved.
For some reason, when copying Mixed Originals, specifically Letter and Legal, all documents print on Legal size paper rather than Letter AND Legal.
I've verified and swapped firmware, quintuple-checked the settings, and tried every variation and permutation I was offered or thought of.
Here's to hoping that the second level can help!
I am experiencing the same issue with a Altalink B8045. I have updated the firmware to the latest SPAR 103.008.011.14100 and still have the same issue with copying mixed origionals as the origional post to this thread. Has there been any update from support regarding a fix?