Issue Scan to mail for large documents

[CherylO-Xerox]

Hi AChornyl,

Thank you for using the Support Forum. Please take a look at the solutions for the fault code 027-504.  If none of the solutions fix the issue please consider contacting your support centre for further assistance.

[AChornyi]

We have problem with Xerox VersalinkC7020 device.

Users receive error  027-504 when try to scan big count of pages (over 20). Scanning to email works fine with 5 pages for example, so, problem appear only with bigger size attachment.

Currently we have the next SMTP settings:

- smtp.office365.com server;

- 587 port;

- SSL enabled;

- AAD account for authentication;

We don't have any attachment size restrictions for AAD account in Exchange online, and with the next script, attached file (20MB) successfully deliver to my mailbox (the same credentials and settings we use for MFP):

 

$fromaddress = "AAD acount name" 

$toaddress = "My mailbox address" 

$Subject = "Test message" 

$body = "Please find attached - test"

$attachment = "C:\temp\test.xmls" 

$smtpserver = "smtp.office365.com" 

$message = new-object System.Net.Mail.MailMessage 

$message.From = $fromaddress 

$message.To.Add($toaddress)

$message.IsBodyHtml = $True 

$message.Subject = $Subject 

$attach = new-object Net.Mail.Attachment($attachment) 

$message.Attachments.Add($attach) 

$message.body = $body 

$smtp = new-object Net.Mail.SmtpClient($smtpserver, 587) 

$smtp.EnableSsl = $true 

$smtp.Credentials = New-Object System.Net.NetworkCredential('AAD acount name','PASSWORD');

$smtp.Send($message)

I have installed last available firmware for this MFP model.

We also increased all related to attachment size settings, through MFP WEB interface, but problem still exist.