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4 Replies
ARonNYC
New Member
New Member

Re: Issue with "Scan to" on Xerox WorkCentre 3335

I would consider the following a workaround, but it's what we did for my client when Scan to Email stopped working.  We attemped the below because scanning from Preview had stopped working in Catalina.

• Make sure your Mac is up to date with the most current version of its operating system, though we had to upgrade to Big Sur.

• Delete the printer from System Prefs - Printers and Scanners (optionally, you may want to right- or cmd-click in the printer list and choose Reset Print System, though this will remove ALL printers previously added to the machine)

• Click the + in the lower left of the printer list and re-add your Workcentre

• Open the Preview app, then go to File - Import from Workcentre 3335

Once we did all of the above, we were able to scan from within Preview and save our scans.

Olivier68
New Member
New Member

Re: Issue with "Scan to" on Xerox WorkCentre 3335

I have the same trouble, It doesn't work with port 445, or 139 ...

It's seem's that xerox do not have solution ?

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NOMPCo
New Member
New Member

Re: Issue with "Scan to" on Xerox WorkCentre 3335

Yeah, Port 445 does not work on Mac.

The error message reads, "File exists or the failure is unspecified." Vague at best.

Have the same problem. We gave up on using Scan to Folder because we had to get our office working.

We were using Scan to Email as a workaround, but that takes too long now, as our digital workflow has stepped-up.

NOW, we have an absolute need to Scan to Folder, which was a feature that made us purchase the 3335 in the first place.

I am convinced, Xerox never tested macOS compatibility, as the majority of their clientele use MS Windows.

We cannot even hack our 3335 to make Scan to Folder work.

Therefore, if Xerox, by chance did test macOS compatibility, the instructions do not exist.

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Issue with "Scan to" on Xerox WorkCentre 3335

Try port 445

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Joe Arseneau
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Issue with "Scan to" on Xerox WorkCentre 3335

Product Name: WorkCentre 3335/3345
Operating System: macOS 10.15 Catalina

I can't "Scan to" my Mac from Xerox WorkCentre 3335. However, I can "Scan to" my Windows 10 PC.

I get no clear error message, but "Task completed with errors". I think Xerox software could provide more details on what exactly fails.

I set up a shared folder and I am able to access it from another Mac machine and can read/write.

All Xerox drivers are up to date.

I've been trying all  the available options that I managed to google. 

For example Setup SMB Scanning to MAC or this Xerox Scan to Folder MacOS X 

This is my settings for "Scan to" for Xerox (I also tried host name): 

Screenshot 2020-03-30 at 16.43.44.png

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