LDAP problems with WC 7835

[CoolGate]

Hi

This is the same answer I got from higher level support to. So got it to work. I noticed that this problem occured on the newer 7220 as well. So maybe it is something with the software that the machine got now a days

thanks for reply

[Karl063192 · Accepted solution]

Hiya there,

Don't know if you are still looking for an answer but this is the information that has been given to me to fix a identical problem and it's work!

Hope you success!

K.

[Kimzi]

Hi!

I'm not really sure where to go from here, everything seems to be alright.

Hopefully someone else have any suggestions, I did send you a PM though.

Best Regards

Kimzi

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[CoolGate]

[CoolGate]

Now I have tested with this SPAR firmware and didnt help. as described before I get this message whatever I write in the network adressbook: "there's no hits and that you need to specify your search better"
We have around 200 Xerox printers here at the factory and this model is the only one we had this problem with.

[CoolGate]

Thanks.. Il try the SPAR now if it gets better..

[Siegfried Hoffmann]

Maybe this what you are looking for is wrong.
You get no error !?
We are always looking for the surname.
Our machine is set as follows:

Please save images local, to see a good quality!

If you are upgrading the machine, watch the paths in the Scan to File settings because sneaks a backslash at the beginning of one.
The SMTP and Clone File Patch has to be installed.

Best regards

Siggi

[Kimzi]

Hi, CoolGate!

Yes, you could try updating the firmware to the latest SPAR release, though read the instructions carefully if you do.

The "error" just tells you that there's no hits and that you need to specify your search better, doesn't mean it'll help.

I do know a Xerox support tech on the Swedish support line that I can recommend if you feel like talking to someone in swedish would make it easier for you?

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[CoolGate]

Hi again

The settings is already putted as timeout 30sec.

The strange thing it is it works to search at webinterface but not locally from the machine. Locally on the machine it says that I need to "put in the text nicer" (it says in swedish förfina textsökningen)

The "error" occurs almost directly...

The Xerox tech told me we should try upgrade firmware..

the firmware now is: Version: 072.010.004.09100 

[didigames]

Glad to have the solution you gave, I was also having same problem