Link ID Missing

[wisetaxsvcs]

I have loved my Documate 3220 but we recently upgraded our computer and now I cannot get the scanner to work.  First, everything is now scanning in VRS and I can't get rid of it.  Additionally, when I try to scan I get an error message that Link ID is missing.  I could probably deal with the VRS - but if I can't save the scan it doesn't matter.  How can I fix the link?

[CathyO-Xerox]

Hello wisetaxsvcs,

For the Documate 3220 Scanner, you should check out the Scanners page for more assistance.

[kweimer]

Same scanner, same OS, same problem, which I know is no help but squeaky wheels ect… BTW, I can scan from PPort just fine but not from OT which just sits there in the taskbar.