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efarg
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New Member

Log In Required to Scan To Email

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Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

Hi,

 

We recently had to change our email relay server (authentication) for Scan to Emails on our C8045. We've got a "dummy" account it sends from since we're only going internal.

 

For some reason, it now requires everyone to "login", where it didn't before. Is there a way to disable this?

 

We're a small company, so folks don't have logins and anyone can use it (15 people), and everyone is in the addressbook, but folks are annoyed they have to enter the admin / default password now.

 

Thanks!

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andymbody
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Re: Log In Required to Scan To Email

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Clarification...

1. Is the email function the only function that is requiring the login? Or is the login required for other things like the copy function as well?

2. When viewing the Email icon on the Home screen (of the touch screen), do you see a red lock as part of that icon?

3. At what point does the user get prompted for the login? When the email app icon is touched (while attempting to open the email app at the home screen)? Or does the login prompt happen at a later stage of the email send process?

Andy

 

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efarg
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New Member

Re: Log In Required to Scan To Email

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Andy,

1.) Only to "Email" now. The machine boots up like normal and someone can copy or use it normally without being admin.

2.) Yes, a little red icon on the Email and only the Email.

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3.) Right when you click the Email icon. It does not prompt after you enter the admin user and password.

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andymbody
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Re: Log In Required to Scan To Email

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I do not have a machine in front of me and I'm not sure which version of sw you have on your machine but see if this will allow you to disable the lock on the Email app (these instructions were taken out of the sys admin guide but I have not tested them). They should at least allow you to navigate to the general area where this setting is. If this does not work, let me know and I can try to create more specific instructions for you.


Gain access the machine Embedded Web Server
1. You will need the machine IP address.
2. Using a computer that is attached to the same local network as the machine, type the machine IP address into the address bar of a web browser on that computer, then press enter.
3. This should bring up the web interface of the machine.
4. Login to the web interface using the default admin username and password.

Navigate to the permission settings - to edit Apps and Tools Permissions for the Non-Logged-In Users Role
1. In the Embedded Web Server, click Properties > Login/Permissions/Accounting.
2. Click User Permissions.
3. For User Permission Roles, click Edit.
4. Click the Non-Logged-In Users tab.
5. For Actions, click Edit.
6. Click the Apps and Tools tab.
7. For Presets, select an option.
8. If you selected Custom, for each app, select a Role State:
− To allow users to use the app, select Allowed.
− To restrict users from using the app, select Not Allowed.
Note: Selecting Not Allowed hides the app icon on the device control panel touch screen.
9. To allow or restrict all apps, select an option:
− To lock all apps, click the Lock All icon.
− To unlock all apps, click the Unlock All icon.
10. Click Apply.

Andy