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Nakhci New Member
New Member

Login Failed - Login was unsuccessful. Select Retry to try again.

Operating System: Windows Server 2012 R2 x64

Hi,

We have a problem with Xerox WorkCentre 7830. Some users (AD users) can not log in with their AD credential when scanning document, but some users can. It had been working well for a long time. Problem appeared 1 moth ago. I checked LDAP connection settings and other settings but I have no any idea. Help please.

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2 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Login Failed - Login was unsuccessful. Select Retry to try again.

Hello Nakhci,

I searched our online Knowledge-base and found two solutions that may help you - you may need to do a Software Reset:

https://www.support.xerox.com/en-us/article/en/1335505.html

https://www.support.xerox.com/en-us/article/en/1780262.html

 

Thanks,
CathyO-Xerox
Community Manager

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Login Failed - Login was unsuccessful. Select Retry to try again.

If some can and some can't, you have to assume they are not contained within the same search directory root.

1.JPG

Also, try searching those users, if they don't show up it pretty much proves point 1.

2.JPG

 

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Joe