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evensteven
New Member
New Member
‎07-24-2013 07:55 AM

Login failure Workcentre 5755 & 7545

Product Name: Other - specify product in post

Good Day Support,

 

I have a customer that recently moved over to a hosted mail server, they have WorkCentre 7125's that are able to scan without any problems, the 5755's & 7545's however give a login failure when trying to scan with exactly the same settings.

I have tried different username configurations ( user@domain.com & user ) without any luck. Is there something Im missing? I understand that the 7125's are Fuji/Xerox devices is there perhaps something they are doing that the other models can't ?

 

Thanks in advance

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CherylO-Xerox
Community Manager
Community Manager
‎07-26-2013 03:28 PM

Re: Login failure Workcentre 5755 & 7545

Hi Evensteven,

Thank you for using the Support Forum. Please take a look at these solutions for the WorkCentre 5755 Login Failure  and these solutions for the WorkCentre 7545 Login Failure.  If none of these solutions help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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