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xeroxoxo New Member
New Member

Losing Fax Settings

Product Name: AltaLink® C8045
Operating System: Not Applicable

We have noticed that the Fax service app icon disappears from the user interface intermittently. This may have coincided with brief power outages a couple of times. Every time this happens, we have to login as an admin and go through the fax setup all over again. None of the other settings are affected. Has anyone else experienced similar issues?

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7 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: Losing Fax Settings

Hi,

Yes I saw the same behaviour also on other machines.

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xeroxoxo New Member
New Member

Re: Losing Fax Settings

Thank you for sharing that. Were you able to find a permanent fix for this issue?

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gabiene Frequent Advisor
Frequent Advisor

Re: Losing Fax Settings

It will be better to not have power outage. It is not good for the entire machine. I recommend for you to buy an UPS.

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xeroxoxo New Member
New Member

Re: Losing Fax Settings

Yes, I agree. We actually connected the machine to a UPS after the first instance but the most recent time when this happened, it was on the UPS. When you observed the same issue, did it happen on a printer which was connected to the UPS? Did it involve a power outage or was it random?

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gabiene Frequent Advisor
Frequent Advisor

Re: Losing Fax Settings

Alwais were power outages. No machine had UPS
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xeroxoxo New Member
New Member

Re: Losing Fax Settings

That is very similar to our experience. 

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Re: Losing Fax Settings

I have the same issue! have you found a solution?

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