Lost ability to scan after installing printer app update

[Michelle123]

I opened the printer app this morning and got a message that I needed to install an update. I installed the update, and now I can no longer scan. Scanning was working fine before. I can still print. When I try to scan something from either the doc feeder or the flatbed, it says "an unknown error has occurred."

I have tried reinstalling the Scan driver, restarting the printer and my computer. no change.

Thank you in advance for any help.

[Michelle123]

Any thoughts on this? The update I installed was XrxSetup_DesktopApp_x64.msi

I have tried uninstalling it but it does not fis the problem.

I have also tried installing XeroxScanExperience_7.4.43.0_x64.msi

Does not fix problem.

[CathyO-Xerox]

Hello Michelle,

What type of scanning are you trying to perform? Scan to folder? Scan to email? Are you getting any fault codes associated with the error message?

[Michelle123]

I would like to scan to folder, but haven't even gotten that from.

I am initiating the scan from my PC (initiating from the printer has never worked).

I got to Printers and Scanners in System Settings.

I choose the printer (Xerox Workstation 6515)

I click Printer App

I click Scan a Document

It says Error - Check hte Device User Interface for more information

Th deivce UI gives this code:

062-380

[GabiE-Xerox]

Hi,

The scanner of your device is defective (fault code 062-380) and need to be replaced.

Gabi

[serge1]

Same problem for me but the scanner is effective when I use the WSD driver. IBut with the WIA driver I have a message that the scanner is not connected. I have 2 computers (both w10, 64) and the same error occurs on both after last w10 update

[Michelle123]

Which one is the WSD driver? Can you post a link?

Thank you!

[serge1]

Ot s the standard scan driver from Xerox.
The package is supposed to give both drivers but as said before only the wsd works.
Im on Europe and it s 10pm.
Tomorrow I will copy the link here

[Michelle123]

If you could post that link, I'd apprecite it.

I tried installing the driver with Xerox Smart Start from this page, but no luck - I don't know of another basic driver from Xerox:
https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en

[Michelle123]

I looked up the error code. It said it needed to be cleaned:

https://www.support.xerox.com/en-us/article/en/2056422.html

I cleaned it according to the instructions, but still the same problem.

I think it is a software issue because the scanning stopped working immediately after I installed the software update.