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Lost the ability to scan in color

Product Name: Nuance AutoStore Workflow
Operating System: Windows 10 x64

We have lost the ability to scan to Color using nsi autostore on a Xerox 7855.  I have checked all settings that I am aware of and cannot see how to re-enable color scanning??

Scanner Screen1 (002).jpgScanner Screen2 (002).jpg

Thank you in advance.

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1 Reply
Community Manager
Community Manager

Re: Lost the ability to scan in color

Hello Stephan,

I searched the KB for the 7855 and found these steps to resolve the issue of color documents scanning to black and white

Thanks,
CathyO-Xerox
Community Manager

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