Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Stephan Grondin
New Member
New Member
‎12-02-2020 11:59 AM

Lost the ability to scan in color

Product Name: Nuance AutoStore Workflow
Operating System: Windows 10 x64

We have lost the ability to scan to Color using nsi autostore on a Xerox 7855.  I have checked all settings that I am aware of and cannot see how to re-enable color scanning??

Scanner Screen1 (002).jpgScanner Screen2 (002).jpg

Thank you in advance.

0 Kudos
Reply
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎12-04-2020 03:48 PM

Re: Lost the ability to scan in color

Hello Stephan,

I searched the KB for the 7855 and found these steps to resolve the issue of color documents scanning to black and white

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Reply