My organization is faxing to lists of up to 50 recipients from a computer. After a batch is sent, we review the status report printed by the machine. Most transmissions are listed with a "busy" status or time out error code. We have called recipients that are listed in the report with a "completed" status and many confirm that a fax was not received despite the fax number being correct. Is there an error on our end as the sender? Why would the machine report that the transmission was completed if the fax did not go through? Are there any steps we can take to improve the fax receipt rate?
