cancel
Showing results for 
Search instead for 
Did you mean: 
ASgov
New Member
New Member

Low Fax Receipt Rate

Product Name: PrimeLink C9065/C9070 Printer
Operating System: Windows 10

My organization is faxing to lists of up to 50 recipients from a computer.  After a batch is sent, we review the status report printed by the machine.  Most transmissions are listed with a "busy" status or time out error code.  We have called recipients that are listed in the report with a "completed" status and many confirm that a fax was not received despite the fax number being correct.  Is there an error on our end as the sender?  Why would the machine report that the transmission was completed if the fax did not go through?  Are there any steps we can take to improve the fax receipt rate?

0 Kudos
1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Low Fax Receipt Rate

Hi ASgov, 

Thank you for using the Support Forum. Please see these articles on setting up the fax feature and make sure you have everything set properly. Connect to the Fax Port on the Printer and Configure Embedded Fax.  Also make sure that on your phone system that you do not need to "dial out" for instance pressing 9 before you dial a number.  Please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!