I have followed the steps. I also contacted support but they couldn't fix it. She said she would have to contact a software engineer to resolve the issue, but since it wasn't under warranty she couldn't. I'm not sure why though, the software update you released was what broke it, the physical hardware is still operating as it should.
Here is an article on scanning via USB for you to review. If you are still having issues or this is not what you're looking for, I suggest that you call into our support department for assistance @ 1-800-821-2797.
It works just fine through Ethernet, but when I have it connected via USB it won't doesn't show in the scan experience app or the NAPS2 app. I only connected it to Ethernet for troublehshooting purposes. neither of the windows machines ( windows 11) will detect the scanner via USB either. Tried different USB cables, reset printer, deleted printer from systems, reinstalled, Any suggestions?