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New Member
New Member

Machine not recognizing new toner cartridge

I have two machines with the same issue, and need this issue resolved soon.  The toner catridge ran out on my 4110 and 4112 machines.  However, when I took out the empty toner catridges and inserted the new one, the message is still displaying that the cartridges are empty. 

 

I am getting the same message on both machines and have two full toner cartridges that I have tried in each machine; both keep coming up with the same message.  Is this a sensor issue with the machine or with the toner cartridge?  Is this something I can fix myself?  Did I get faulty toner cartridges?  Please help. 

 

Both machines take the 006r01237 toner cartridge. 

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Technical Escalation Moderator
Technical Escalation Moderator

Re: Machine not recognizing new toner cartridge

Did you remember to shake the cartridge and also turn it after insertion?
Mike Hunt
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