cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

MailChannels

Jump to solution

I am trying to configure a WorkCentre 7835 to email routing through MailChannels.  I have it configured correctly, I think...  When I try to test I get an error that Unable to send test E-mail.  SMTP Server address is not available. 

 

Has anyone attempted to use MailChannels before?

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: MailChannels

Jump to solution

Considering it looks for repetitive email and blocks it, and the fact the printer is sending the same email every time and the only thing that changes is the size of the attachment, I would expect it to work once, maybe a few times, and then get blocked anyway.

 

The Printer sends the same message body, subject line, attachment name and footer on every single email.

 

Their SMTP settings look pretty straight forward.

 

But your printer, if it really isn't able to see the server, would have an issue in DNS,Gateway or the time is wrong (Add Proxy if you need one to access the internet)

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: MailChannels

Jump to solution

Thank you for the reply.  However, I checked all the settings and they are all correct and it is still not working.  Do you know where I can locate the smart host setup instructions for Xerox?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: MailChannels

Jump to solution

I do not.

 

You could just do a Wireshark trace of an attempt and get the full details, if your firmware is on the last few spar levels it would even have it built in via CWIS > Properties > Security > Logs > Network Troubleshooting

 

Just turn it on, do a scan, stop it and download it and read it to find out where the comm breaks.

 

Capture.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau