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Microsoft 365 exchange scan to email settings?

Product Name: VersaLink C505 Multifunction Printer
Operating System: Windows 10

I recently changed our emails over from a local ISP hosted situation to be Microsoft365 Exchange hosted. (scaning to emails worked fine before when setup for the old emails)

I am trying to setup the scan to emails on this VersaLink C605X with the new settings, and seem to be running into an issue I can't figure out.

For our regular emails on the PC the server on port 587 works just fine. However with this macine it always returns an error saying "Completed with an Error (016-764) : SMTP Server Connection Error"

You can search for a server and it will pull up this one "". When you try to use that on port 25 it comes up with "Completed with an Error (027-777) : Server un-supports SMTP-AUTH" And when I turn off SMTP Authentication it gives the error "Completed with an Error (016-767) : Invalid E-mail Address"

I found other topics around this issues here, but nothing with info that could resolve this issue. Just stuck it seems and trying to find someone more knowledgeable I can reach out to.  Any and all help that anyone can supply on this matter is greatly appreciated.


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Re: Microsoft 365 exchange scan to email settings?

Hello Keman, 


I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Community Manager

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