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af68
New Member
New Member
‎01-02-2018 11:45 AM

Missing emails in Network Address book on WorkCentre7855

Product Name: Other - specify product in post

on a few printers, there are some missing emails when doing a Network Address Book Search.  is it possible to manually update the Address book?

af

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Joe Arseneau
Valued Advisor
Valued Advisor
‎01-02-2018 12:40 PM

Re: Missing emails in Network Address book on WorkCentre7855

The Address book has its own section in CWIS, and that is where you add users.

 

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Joe Arseneau
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af68
New Member
New Member
‎01-02-2018 01:21 PM

Re: Missing emails in Network Address book on WorkCentre7855

it gets addresses from the Exchange server.  how can I force an update?

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Joe Arseneau
Valued Advisor
Valued Advisor
‎01-02-2018 02:10 PM

Re: Missing emails in Network Address book on WorkCentre7855

Reboot the printer or login as a different user?

If it can't find the new users in an LDAP environment but can find the people from before, I would assume the new users are not within the same Search directory Root.

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