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medwriter New Member
New Member

Must wait 5 minutes to scan 2nd document

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Hello,

 

We have a XEROX WorkCentre 7530 using System Software Version: 061.121.224.18803. My employee is reporting having to wait 5 minutes between scanning and emailing two seperate documents. I've confirmed the scan to email feature works and she received the first document in her INBOX, however the system doesn't let her scan a second time...

 

I have search through the administrators guide without any insight into this bahavior. Has anyone experiences something similar, and if so could you share your solution?

 

Thanks in advance...

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Workcenter 7530
Firmware version: 061.121.227.03404
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3 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Must wait 5 minutes to scan 2nd document

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Sounds like a spam filter, which isn't unheard of since literally everything but the file size is identical on every scan.

 

Same:

From address

To Address

Subject line

Message header

Message Footer

Email Body

Attachment format

Attachment name

 

Easiest test would be to simply change the attachment name at the device and see if it changes the outcome, if it does, call the SMTP server admin and have them whitelist the device.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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medwriter New Member
New Member

Re: Must wait 5 minutes to scan 2nd document

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Hey Joe,

 

Thanks for the tip... We tried and still no luck.  

 

With our SMTP settings (smtp-relay.gmail.com), the first scan works fine then the next just times out. It doesn't even give the user any notification, which is a bit anoying...

 

I'm testing remotely using the Test Configuration page so there is no file attachement, I tried changing the subject line and the body of the emails between tests but the second test after a machine reboot always times out. Frustrating as there is no error message, and no logs that I know of where to look for more diagnostic information.

 

Anything else I can try?

 

[edit]

Using Workcenter 7530 - SN#XKK409981

Firmware version: 061.121.224.18803

testing email setting with the Test Configuration screen in centerware

 

 

 

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Workcenter 7530
Firmware version: 061.121.227.03404
0 Kudos
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Must wait 5 minutes to scan 2nd document

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I've not had much luck with smtp-relay.gmail.com so I just skip the relay and use smtp.gmail.com, port 587 with STARTTLS and have no issues. The relay server needs IP address authentication and has more antispam filters to get in the way.

 

If you must use the relay service, you will likely need to do a Wireshark trace to find out what Gmail is sending back to the printer that it can't interpret. It could be as simple as needing less secure apps to be enabled, or to disable 2 factor authentication if it is in use.

 

There is a very likely chance your firmware just isn't new enough (It's from Nov 2014) to handle the required SHA-2 for gmail. If that is the case, then a simple update to current firmware should be sufficient. And it will enable the device to do SMB scan to Windows 10 and Server 2012, so you will probably need it soon anyway. So grab the current version here, which is as of this posting, 061.121.227.03404

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.