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Margok New Member
New Member

My Docs disappeared from WebTools for DocuColor 252

I have two DocuColor 252 machines. We were using the one without a finisher to scan photos/documents to be retrieved through Webtools. Yesterday we went to use it again and My Docs is missing from the Docs tab through Webtools. We ended up using our other machine as it was still working with Webtools. Would anyone have an idea as to why this happened & how to fix it? Thanks!

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: My Docs disappeared from WebTools for DocuColor 252

Hi Margok,

Thank you for using the Support Forum.  Please take a look at the support page for your machine and take a look at this solution.  If these don't help please contact your local support. 

 

Thanks,
CherylO-Xerox
Community Manager

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Fabio Valued Advisor
Valued Advisor

Re: My Docs disappeared from WebTools for DocuColor 252

yes, there are some fiery patches around to fix that issue, please update your fiery rip with all patches...

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