cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Name Character Limitations when Scanning

We have Xerox9303 scanner/printers that have no problems scanning to users home directories or email addresses, except when their network ID's are 30 characters or longer.  When they try scanning, the Xerox re-boots or an error occurs.  This only happens when user ID's are very long.  Is there a setting that can be changed on the Xerox's to allow for names that are longer than 30 characters?

 

 

Thanks!

0 Kudos
1 Reply
Community Manager
Community Manager

Re: Name Character Limitations when Scanning

Hello dave4100.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: ColorQube 9303

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos