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dave4100
New Member
New Member
‎01-07-2014 11:06 AM

Name Character Limitations when Scanning

Product Name: Other - specify product in post

We have Xerox9303 scanner/printers that have no problems scanning to users home directories or email addresses, except when their network ID's are 30 characters or longer.  When they try scanning, the Xerox re-boots or an error occurs.  This only happens when user ID's are very long.  Is there a setting that can be changed on the Xerox's to allow for names that are longer than 30 characters?

 

 

Thanks!

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CherylO-Xerox
Community Manager
Community Manager
‎01-09-2014 02:11 PM

Re: Name Character Limitations when Scanning

Hello dave4100.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: ColorQube 9303. 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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