NetApp FAS 2204-2 Network Storage SMB Scan Issue

[Joe Arseneau]

http://www.support.xerox.com/support/workcentre-5845-5855/file-download/enus.html?contentId=132229

[azharpv]

Hii Team,

Could you provide the link for latest firmware for WC5845 model .I mean 073.XXX.XXX.XXXXX version.

Thanks,

Azhar

[Joe Arseneau]

The login used by the 58xx and 78xx is completely different than the 6505 that is working.

The 58xx has a leading \ in the Document path that needs to be removed (On newer machines this is added automatically, so by putting it in the path it becomes a \\, which in turn implies a folder with no name, which will cause a login error)

The 7845 is using port 139, which implies old firmware that starts with 071, which will not work for smbv2 or 3. Update it to the latest here.

[azharpv]

In this 6505N is working fine.

But both WC7845 & WC5845 giving login error.

xerox_scan is a local admin user on the network storage with full permission to the root folder DFSRoots.

Thanks

[Joe Arseneau]

Get rid of this check in the DNS settings

Make sure the time is correct to within 3 minutes on the MFP (Did not matter before, does on the new devices due to HTTPs and the lack of NETBIOS over TCP/IP)

Odd that Win 10 works though. We might need a Wireshark to diagnose the issue, but for obvious reasons I would not suggest uploading them here obviously. You may need to call in to Xerox.

[Fabio]

Hi,

can you post some screenshots of your config?

[azharpv]

Dear Team,

NetApp FAS 2204-2 Network Storage while Setting Workflow Scanning Giving 'Login Failure' with WC 5845 and WC 7845 models

Both Models Running on firmware version - 072.040.165.14201

Following Options are tested - 

-Tried with domain admin giving NTFS full permission to network shared folder

-Tried with NetApp local Admin user with full permission to shared folder.

-Tried with Windows 2008 R2 Server , Windows 10 Proffesional - working fine.Only giving error with NetApp Network Storage.

Kindly Advice

Thanks

-Azhar