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Martin Sivak New Member
New Member

Network scanning - Connection to the server has failed

Product Name: Xerox WorkCentre 3345
Operating System: Windows 10 x64

Dear,

 I use XW3345 in my home and official local xerox support team recommended to use Wifi instead of standard USB for print and scan services. But they were not able to setup.

 Although, I preffer to use simple USB connection, what is working just fine, I managed to setup Wifi printing self-help. But I am not doing well with network scanning.

 I would like to ask you to check my printer configuration details. After I scan the document I got error report, status: Connection to the server has failed. What is the problem?

Name: Lenovo E531

Server type: SMB

Host Address: 192.168.0.11

Port Number: 139

Login Name: Golden Generation

Login Password: no pass

Name of Shared Directory: C:\Users\Golden Generation\Desktop

Subdirectory Path: no subdir

 

Best regards,

Martin Sivák

Mob: +421 911 836 705

E-mail: martin.sivak.1@gmail.com

printscreen.jpg

 

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2 Replies
rdaniels2 Valued Contributor
Valued Contributor

Re: Network scanning - Connection to the server has failed

Martin,

Try removing the SPACE from the user name. From past experiences using spaces on the devices never worked for me. I would even try removing the space from the Shared drive location as well.

Randy
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Network scanning - Connection to the server has failed

Server type: SMB

Host Address: 192.168.0.11

Port Number: 139 Change this to 445

Login Name: Golden Generation Nope, see below

Login Password: no pass This is not possible, you can't access the PC remotely with no password, local yes, remote no, so you will either need to add a password, or create another account for the printer to use

Name of Shared Directory: C:\Users\Golden Generation\Desktop A share directory is not a path, it is a folder, just a folder, there is no drive letter

Subdirectory Path: no subdir Correct

 

Read through this and you should be able to get it working just fine

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Joe
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