Network scanning not working on 7428 printer

[Rodriguez153]

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@upsers wrote:

Hi,

Our work Xerox 7428 no longer network scans. It was working fine one day and stopped the next. My colleague called Xerox and was unable to solve this issue. 

It will print from any of our network PCs and will copy just not scan. I have tried looking into the settings but nothing seems to work. I have error codes 027-529 and 027-519 (changes when I play with the settings). I have been through all the support online and done everything suggested but still yet to resolve the issue.

Hope you can help,

Many thanks 

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As per my documentation, your more seasoned model Xerox doesn't uphold SMB variant 2 or 3 and Windows 10 doesn't turn on SMB adaptation 1 naturally. In the event that you are utilizing SMB and your arrangement looks right than you'll need to check for SMBv1 enablement.

[Franki123]

Thank you for your help, I'm sorry I could not give any more information- I'm not super good with printers! 

I will give this a go but a little concerned with any vulnerability as you say due to it being a work printer.

Many thanks,

Franki123

[MRCAnalyst]

Hi Franki123,

   It's hard to come to a definitive conclusion with the limited amount of information here. But I can tell you that, according to my documentation, your older model Xerox does not support SMB version 2 or 3 and Windows 10 does not turn on SMB version 1 by default. If you are using SMB and your setup looks correct than you'll want to check for SMBv1 enablement. The simplest way to do that is in the control panel.

Control Panel->Programs->Turn Windows Features On or Off

Enable 'SMB 1.0/CIFS File Sharing Support'

Note: SMBv1 is now considered to be unacceptably insecure by most organizations in the wake of the WannaCry vulnerability a few years back. That particular vulnerability has been patched but you do encounter added risk by enabling SMBv1. You can always enable SMBv1, see if it resolves your issues, and then decide if it's worth the risk or not to continue leaving it enabled.

[CathyO-Xerox]

Hello Franki,

If you have tried the steps for FC 027-529 and FC 027-519 and you are still having issues, I would recommend contact Support at 1-800-821-2797.

[Franki123]

Hi,

Our work Xerox 7428 no longer network scans. It was working fine one day and stopped the next. My colleague called Xerox and was unable to solve this issue. 

It will print from any of our network PCs and will copy just not scan. I have tried looking into the settings but nothing seems to work. I have error codes 027-529 and 027-519 (changes when I play with the settings). I have been through all the support online and done everything suggested but still yet to resolve the issue.

Hope you can help,

Many thanks