New 5855 won't power up

[Kimzi]

Hey you!

It should be possible to do a software reset on the machine.

Follow THESE instructions and see if that helps.

Best Regards

Kimzi

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[Maureen]

Here is exactly what it is saying and what we have done to try to fix:

‘Device Not Available’.  It then gives instructions to hold down the power button until the machine shuts off, wait 5 seconds and push the power button again to turn the machine back on.  I followed these instructions as well as unplugging the machine to no avail.