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cjpasula New Member
New Member

New WorkCentre 6015NI Owner - Having trouble scanning

Hello everyone, I just picked up a new 6015NI printer yesterday.

 

As ths is my first Xerox product ever (for a home user), I'm having some trouble configuring it properly.

 

I'm able to see it on my network and to print on it however I'm having no luck with the scanning functionality.

 

When I try sending to a network computer no options are listed at all and when I try sending to an e-mail address I get a generic SMTP error.

 

So my questions are:

1) How can I get my PC's to show up on the network scan option.  I have two desktops and a laptop, along with an iPad, Android tablet, and two android phones.

2) Where can I find more information about the generic SMTP error.  I've tried multiple settings but have not gotten anywhere with it.

 

Thank you.

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: New WorkCentre 6015NI Owner - Having trouble scanning

Hi cjpasula,

Thank you for using the Support Forum. Please take a look at this solution for setting up network scan and see if this will help. Please take a look at this solution for setting up the SMTP.  If these solutions do not help please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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