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CathyO-Xerox
Community Manager
Community Manager
‎04-19-2023 07:55 AM

Re: New fonts not installing to printer

Hello wkirk-forster,

I cannot find anything on the Support page for this, so I would recommend calling Support and speaking to 2nd Level on this issue: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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wkirk-forster
New Member
New Member
‎04-17-2023 04:26 AM

New fonts not installing to printer

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10

Hi

We received our C405 two weeks ago, and I've been unable to load any new fonts on to the printer. I have downloaded the Xerox Font Utility program, and when I try to install the fonts, it comes back with the error "Install status unknown", and the font is not listed on the font list on the printer.

I have updated the software on the to the newest version, and I have also run a rest on the machine, but neither has helped.

Am I missing something obvious?

Thanks

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