cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

No scanning option on Workcentre 7132

Jump to solution

Hi,

 

I just bought a used Workcentre 7132 from a company that wanted to renew its printer. This printer was built in 2008 or 2009.

 

I was disappointed to discover that even though the Workcentre 7132 is called a "multifunction", it doesn't allow you to scan documents. The only thing I can do with it right now is copying and printing.

 

When I press the "All services" button, only two things are displayed : "Copy" and "Email" (I don't really know what the "email" option is for since I'm unable to type in any sender's email adress. Is that the option "scan to email" ? I don't think so.) .

 

It looks like there is a way to unlock the "scanning service" on the printer and I'm looking for it. Nowadays, scanning is a default function with any multifunction printer, but back in 2008-2009, Xerox used to ask its customers to pay hundreds of dollars to unlock scanning function.

 

Could anyone please help me to find the solution to my problem? I would like to unlock scanning service but I'm afraid that I'll have to pay like 700$ to do so. Is there any other solution?

 

Thanks.

0 Kudos
8 Replies
Highlighted
Community Manager
Community Manager

Re: No scanning option on Workcentre 7132

Jump to solution

Hi Alexandreduf,

Thank you for using the Support Forum. You are correct the scan to network feature was an option on the machine.  Please see the setting up network scan for more information.  If the kit is installed then follow these instructions to enable the the feature.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Agency Analyst
Agency Analyst

Re: No scanning option on Workcentre 7132

Jump to solution
 
0 Kudos
Highlighted
New Member
New Member

Re: No scanning option on Workcentre 7132

Jump to solution

Thank you both for the answer.

 

I just found out indeed I had the scan-to-email function and I could manage to make it work.

 

The only little problem I have now is about managing my SSL certificate to send and receive encrypted emails. It looks like I have some problem with it, but I'll make another post for that.

 

Thanks again!

0 Kudos
Highlighted
New Member
New Member

No scanning option on Workcentre M24

Jump to solution

Hi,

 

Please can anyone help us.

 

The scan-email option has disappeared after NVM reset.

 

After the reset, we re-adjusted all NVM value as per the attached document found on the hidden compartment (Tray-1). But the

 

Only set of the NVM 840-014 to 1 was unsuccessfully. (Error message appear: incorrect value)

 

When doing a search on the workcenterM24 Service Manual, we found this note on page 1190 (Scan to E-mail enable (WC 24 only) NOTE: In order to set value to 1, enter)

 

No think appear after enter.

 

Please. What we should enter to set this NVM to 1

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: No scanning option on Workcentre M24

Jump to solution

maybe its just hidden?

 

Access System Administrator Mode by following the procedures below.

Press the Log In / Out Button on the Control Panel and enter "11111" + Confirm.
Select System Settings Button on the Control Panel.
Select System Settings Button again on the Control Panel.
Select Network Settings Button on the Control Panel.
Select Port Settings Button on the Control Panel.
Touch Send E-mail Button on the Control Panel, currently Disabled.
Touch Change Settings Button (twice) on the Control Panel.
Touch Enable Button on the Control Panel.
Press the Save Button on the Control Panel.
Press the Close Button on the Control Panel.
Press the Close Button on the Control Panel again.
Press the Close Button on the Control Panel again.
Press the Close Button on the Control Panel again.
Press the Exit Button on the Control Panel. This will now reboot the machine.

 

0 Kudos
Highlighted
New Member
New Member

Re: No scanning option on Workcentre M24

Jump to solution

Thank Mr, Fabio for your reply.

 

For your information, all option in the port setting are enabled

 

Our porbleme is the setting of the NVM 840-014 from 0 to 1. 

 

See below for more details

  

Attachment 01.JPG

 

Attachment 02.JPGAttachment 03.JPGAttachment 04.JPGAttachment 05.JPGAttachment 06.JPG

Attachment 07.JPG

 

Thanks for you help. 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: No scanning option on Workcentre M24

Jump to solution

thats not a 7132 device like in topic

sorry , dont know the m24 :)

0 Kudos
Highlighted
New Member
New Member

Re: No scanning option on Workcentre M24

Jump to solution

thanks mate

0 Kudos