Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2 Replies
myusername
New Member
New Member
‎02-06-2022 04:17 PM

Re: Not scanning

hello Community Manager CherylO-Xerox

Cristiano is asking for Mac OS not windows ...!

read carefully ...!!!
0 Kudos
Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎10-04-2021 08:08 PM

Re: Not scanning

Hi Cristiano, 

Thank you for using the Support Forum. We do not support Windows 11 yet.  Once it is launched tomorrow Oct. 5th there may be some people that will be able to help you once they have upgraded.  Please be patient for people to catch up with you.  Tomorrow you can also try contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Reply
Cristiano
New Member
New Member
‎10-02-2021 04:33 PM

Not scanning

Product Name: WorkCentre 6515
Operating System: Not Applicable

Hi I use a Xerox 6515 with MacOs Monterey in Italy.
For some time when I try to scan documents it gives me an error
"The scanner has reported an error. Could not establish connection with the selected
device. Check the IP configuration of the device or try again with another device.
(Happens with wifi connection )
While it prints fine.
On the USB connection it says "You do not have the necessary permissions to open the
application" ICA Scan USB Driver.app.
Contact your computer or network administrator for assistance.
" What's going on and how do I fix it?
Thank you in advance

Tags (1)
Reply