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New Member
New Member

One Touch Service scan limit of 10

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Hello everyone,

I'm working with WorkCenter 7835 and trying to setup one touch scanning for the office users from the home screen.

Once I reached the 11th user I get an error that I can create One Touch buttons up to 10 users. (Services > WorkFlow Scanning > Single Touch)

why would there be such limit for a machine designed for office use?

is there a way to override this through licensing or other way? 

I find this limit pretty odd.

 

is this the same on all WorkCenter machines? 

I'm aware the users can still scan via Workflow button and scroll down to their name but this is kinda lame and require many presses.

I really don't get the thinking behind this limit.

TIA for your input!

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Valued Advisor
Valued Advisor

Re: One Touch Service scan limit of 10

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One touch scanning is limited to 10 intentionally and as far as I know applies to every printer.

 

If you have 50 people listed as onetouch scans it clutters the home screen, which makes it take longer to populate, and the convenience is entirely lost if the user needs to scroll down 4 pages to find their name, at that point it is better to use Workflow scanning for most users, and Onetouch scanning for the select few who actually use it all the time.

 

If the Office is big enough people tend to use Scan to Home so they don't even need to find a template, just login and scan.

 

It is the same reason for email you can't set everyone in the adressbook as a favorite.

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Joe Arseneau
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New Member

Re: One Touch Service scan limit of 10

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Thanks Joe. We are a small office with 15 users so I'm in between on which way to setup. I will have a look at Scan to home.

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Valued Advisor
Valued Advisor

Re: One Touch Service scan limit of 10

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Be a lot faster to setup 15 Workflow scanning templates than it would to implement LDAP/Scan to home in pretty much any case, and Scan to home would require the user to login to use the scan feature, which is great for a big location with Swipe card logins, but not so much with small offices who have to input login credentials manually.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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