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Community Manager

Re: Over-Exposure on Small Portion of Photo Scanned

Hello sxt9, 

For support on scanners please visit their support page or call the support line at 1-800-648-0410, Monday - Friday (except holidays) from 6:00 a.m. - 4:00 p.m. Pacific Time (GMT -08:00). 

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Over-Exposure on Small Portion of Photo Scanned

Product Name: Other - specify product in post
Operating System: Windows 10 x64


I have recently purchased the Xerox Dupled Combo Scanner and have been trying to digitize photos utilizing the Auto Document Feeder ("ADF") functionality. When doing this I consistently get an over-exposed portion of each photo (as shown below).

It should be noted that the over-exposed image is the 'trailing' edge of the photo. I.e., the edge of the photo that is scanned last

Troubleshooting Steps Taken

  1. Cleaned ADF light / scanning bars with a cloth
  2. Attempted numerous different scanning settings (including turning off the post-scan processing routine, manually specifying the photo dimensions, etc.) - the vertical bar / overexposure seems to abate when I turn the quality down, however, this is not something I want to sacrifice
  3. Scanned the Calibration Page
  4. Restarted the device and my computer


Any advice or leads would be greatly appreciated.


Photo Examples (Cropped)



Search 2023-12-30.JPG





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