cancel
Showing results for 
Search instead for 
Did you mean: 
yqi
New Member
New Member

Paper jam occurs when scanning normal resolution

Product Name: WorkCentre 5325/5330/5335
Operating System: Windows 10
 
Dears I have a strange problem,
 
When scanning at a resolution of 200 or 300, paper jam occurs and diplay  an error message appears 005-132 , but when scanning at a resolution of 400 or 600, it works without any problems. 
 
has anyone come across it before? What is the solution to it, if any, and is it possible to explain the cause of the problem.  
With best regards and appreciation 
0 Kudos
4 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Paper jam occurs when scanning normal resolution

Hello yqi, 

I searched our knowledge base and found this article for the error code 005-132.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
yqi
New Member
New Member

Re: Paper jam occurs when scanning normal resolution

Hello    ,

 

Thank you for your response to the problem

 

I did all the explained steps before I posted the problem and it doesn't work

I have now done the steps again and it doesn't work

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: Paper jam occurs when scanning normal resolution

Hello ygi, 

Your next step would be to contact the support department. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
yqi
New Member
New Member

Re: Paper jam occurs when scanning normal resolution

 Hello   TammyL-Xerox  ,

 

Someone told me to add RAM or change the hard drive.!!!

Does this have anything to do with it, because I see it as illogical? !

0 Kudos