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AdamP
New Member
New Member
‎02-03-2021 08:45 PM

Paper jam

Product Name: VersaLink® C505 Multifunction Printer
Operating System: Windows 10

I just bought this C505 printer. When using the top feeder to make copies ithe paper is not feeding all the way through and is gettin jammed even with just a single page. Please give me any advice to fix this issue. Thanks

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TammyL-Xerox
Administrator
Administrator
‎02-04-2021 08:35 AM

Re: Paper jam

Hello AdamP, 

Thank you for using the forum, have you tried cleaning the feed rollers in the document handler?  I found this article with the instruction on how to clean the feed rollers.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100 

Thanks,
TammyL-Xerox
Community Manager

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