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MF_cell New Member
New Member

PaperPort does not work on new HP Pavilion Windows computer

Product Name: Xerox DocuMate 3220
Operating System: Windows 10

It may be that this is just too old a scanner, but it has always worked well - I downloaded the software packet and installed everything. The scanner works OK, but when I try to open Paperport, it simply stalls at the logo

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Community Manager CherylO-Xerox
Community Manager

Re: PaperPort does not work on new HP Pavilion Windows computer

Hi MF_cell,

Thank you for using the Support Forum. Please take a look at the Support Alert on the support page for the DocuMate 3220.  There is a patch available that may resolve the issue.  If this does not fix it please consider conttacting DocuMate support. 

Thanks,
CherylO-Xerox
Community Manager

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