We just bought a Workcentre 6027 and the feeder to the scanner works just fine when using the control panel or Omnipage 18.1 SE for scanning. However feeder does not activate when using Paperport 14 (we need to scan to pdf). Is there a setting we've missed or is there known issue? Windows 7 SP1. Oh and the Workcentre is on a wifi network connection.
Solved! Go to Solution.
So does it activate a scan on the platen glass?
It would help to know that the issue relates to the document feeder and not the fact that the TWAIN driver isn't at all working with the scanner in the first place.
Thanks for replying. The problem was a PEBKAC issue. I had accepted the defaults for the TWAIN driver. Unfortunately the default is to set the ADF to NO disabling the feeder.
I looked at the settings and once I set ADF to YES the problem was resolved.
Thanks to all those who took the time to even look at this.