cancel
Showing results for 
Search instead for 
Did you mean: 
db12357 New Member
New Member

Paperport 14 SE does no activate feeder when scanning on Workcentre 6027

Jump to solution

We just bought a Workcentre 6027 and the feeder to the scanner works just fine when using the control panel or Omnipage 18.1 SE for scanning. However feeder does not activate when using Paperport 14 (we need to scan to pdf). Is there a setting we've missed  or is there known issue? Windows 7 SP1. Oh and the Workcentre is on a wifi network connection.

 

Thanks 

Dean

0 Kudos
2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Paperport 14 SE does no activate feeder when scanning on Workcentre 6027

Jump to solution

So does it activate a scan on the platen glass?

It would help to know that the issue relates to the document feeder and not the fact that the TWAIN driver isn't at all working with the scanner in the first place.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
0 Kudos
db12357 New Member
New Member

Re: Paperport 14 SE does no activate feeder when scanning on Workcentre 6027

Jump to solution

Thanks for replying. The problem was a PEBKAC issue. I had accepted the defaults for the TWAIN driver. Unfortunately the default is to set the ADF to NO disabling the feeder.

 

I looked at the settings and once I set ADF to YES the problem was resolved.

 

Thanks to all those who took the time to even look at this.

 

Dean