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TammyL-Xerox
Community Manager
Community Manager
‎10-27-2023 08:42 AM

Re: Partial Paper Scanning Problem

Hello ba1, 

Please take a look at this article for faded areas. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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ba1
New Member
New Member
‎10-25-2023 03:09 AM

Partial Paper Scanning Problem

Product Name: WorkCentre 3025
Operating System: Not Specified

Hello,

I have a Xerox WorkCentre 3025 and I'm experiencing an issue where the last third of the page vertically is completely blank, with no scanned image visible. It seems like there might be a malfunction in the sensor responsible for this section. I've observed this issue occurring both when scanning through the ADF and directly on the glass. Also, problem occurs identically both when scanning and copying.IMG_20231025_090605.jpg

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