Pb 116-365 phaser 6510

[RBI29]

hello,

We have a problem with our 6510.

We have a code error 116-365.

We triied to force reset electric but no work

can you help us ?

Thanks you

[CherylO-Xerox]

Hi RBI29, 

Thank you for using the Support Forum. Please turn off the printer and then on the computer your trying to print from please stop the spooler to clear the queue and then restart the spooler and then restart the printer. Please consider contacting your support centre for further assistance if the fault does not clear.  

[RBI29]

Hello,

Thanks you for youre reply.

But it's doesn't works. I updated the firmware and that fixed the problem.

Until there....

[Jdc3783]

Can someone help with this as I’m having the same problem. The printer will not turn on at all!

[brettwlong]

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@Jdc3783 wrote:
Can someone help with this as I’m having the same problem. The printer will not turn on at all!

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Just happened to have this issue today as well and finally figured it out after restarting it several times - here's what worked:

Unplug the machine without powering it down, wait a minute, then plug it back in. It should perform a "file systems check" since it wasn't powered down properly first. Doing that fixed it.