Phaser 3625 will not scan to email

[msassman]

Hello, I have a Phaser 3635 that we frequently use to scan to email.  We recently installed Exchange 2010 SP3, and I suspect that something with that service pack might be interfering with the email function.

When I attempt to scan to email, the job status fails because it cannot connect to the SMTP server.  We were previously not using any authentication to send the emails.

Is there a way to get a more detailed error log than what prints out after a failed attempt?

Thanks,

Mike Sassman

[JordanAXAUQE-AA]

msassman,

Check the Exchange server and make sure you have  that IP address allowed for relaying. I also think you have to create a relay for this and enable port 25 - I'm recalling this from memory but I think you have to.

Thank you,
Jordan R.
Xerox Agency Analyst

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[Rolf]

By default setup, Exchange 2010 accepts only authenticated users, so the easiest way is to authenticate as a standard exchange user, that way you do not have to change your receive connector settings...

Regards,

Rolf