Phaser 3635 Network Scan Not Working

[CherylO-Xerox]

In the default template remove the apostrophe and shorten the file default destination of Serkan Bayraktaroglu"s Macbook Pro to no more than 10 letters you can change it to Test just to test if that will allow it to work.  If this does not fix the issue please consider contacting your support centre for further assistance. 

[The Slap]

Once I've changed it to "Test", do I need to restart the printer, or do I just make the change, then immediately attempt the network scan?

**Update**  I made the change to "Test" then retried the network scan to desktop.  Same reponse. Confirmation report shows "Failed"  The screen also showed "Failed due to invalid file name.

[CherylO-Xerox]

Try changing it to anything else for instance TEST .

[The Slap]

It shows Doc as the file name, which I believe is the default (screenshot)

[CherylO-Xerox]

Hi The Slap,

What do you have as the file name now?  Is it Doc which is the default or was it changed?  If it was changed what was it changed to? 

[The Slap]

Bump....

[The Slap]

Anyone?  Sure would like to resolve this.

[The Slap]

Hello Xerox?  You there?

[The Slap]

ok...what do I change it to?

[Joe Arseneau]

It isn't exactly a cryptic message, it literally states your file name is invalid, so change the file name.