Phaser 3635 Network Scan Not Working

[sncboom2k]

Hi All,

After spending the last 2 days and about 5 hours with a Phaser 3635, I have to throw my hands up in the air and ask for help.

Some tidbits of info before I get into the problem.  The unit was acquired from a local company that specializes in these machines.  It did not come with a CD or DVD for installation.  We have it connected to the network via ethernet and Windows 7 Professional is on all of our computers.  Windows update installed a print driver successfully and we can print without issue.

Phaser Network Settings:

IP: 192.168.1.201

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

DNS 1: 192.168.1.1

DNS 2: 192.168.1.1

(Statically configured)

The error: Every time we try to scan from the machine to the repository we get an error message that reads "Failed, file name is invalid".

I have setup the template and created our default repository for Network Scans. I have tried both by IP and Host name to create the repository. We even opened the default port (139) in both the Windows firewall and the router.  No fix.  We also tried changing it to http protocol instead of SMB - no fix either.

The machine I am attempting to connecti to runs Windows 7 Pro - I created a shared folder on the C drive and set both security and sharing to full read write using the advanced options. I can reach the share from other computers on the network successfully.

The share name is: \\Customer-Desktop\NetworkScans

The host name is:  Customer-Desktop

I set the username and pw for an admin on the computer who has full read write access to the share.

No matter what I use (IP or share name / host name) - the scan fails.

I have changed the naming convention numerous times to inclue auto naming, overwriting, and static naming.  None have worked.

The rep we purchased it from joined me today and was not successful at getting it to work either.  (The Samsung version of this device has a twain driver for Windows 7 that supports network installs - however it is blocked from use in the Xerox version of this machine.)

If anyone can provide any insight as to what this error means / entails, I'd greatly appreciate it.

(We found a registry edit by googling the issue - but when I went to edit our registry - it was already set to the required settings.  Something to do with NTFS security.)

(I downloaded the system admin pdf from Xerox and followed the steps verbatim numerous times.  But still get this particular error. So I assume it is something with the network share?)

Thanks in advance. I appreciate any assistance.

[Fabio]

the sharename should be networkscans and not the full path

[sncboom2k]

(Hint - This forum does not play well with IE9. Switching to IE8 or IE7 mode in IE9 fixes the issue).

Thanks Fabio - I'll try that when I head back out there.

[sncboom2k]

Fabio - what is the proper format for the host name?  //hostname \\hostname or no slashes and just hostname ?

Thanks again.

[Fabio]

no slashes

dont use slash anyware , just if you need to define subfolders in the document path

[sncboom2k]

That worked perfect.  Thank you Fabio. I've updated the admin guide (my clients copy) to notate these details/  Created 8 templates and all is working well.

Thanks again!

[Fabio]

no problem!

[mandre82]

Hi Fabio, i am also have the same exact problem, and i did all that you said but to no effect. The only differance is, this is a whole new domain setup. Ive did every thing and every time i do a test scan to any of the templete the confirmation report shows all Destination Status .........................Failed.

this is the set up i have:

Friendly Name:                XeroxScans

Protocol:                          SMB

Host Name (NetBIOS):    HL-DC01.CorporateMain.Local :139

Share:                              XeroxScans

Document Path:               HL-DC01\XeroxScans

Login Name:                    XeroxScans

I also create and user account "XeroxScans" with full permission access to the folder.

Help!!!!!

[The Slap]

Hello All,

I appear to be having some difficulty as well, however my "Scan to File confirmation report" shows failed next to Destination 1 under the Job Status.  Mac OS 10.11.6.  I've attached a screenshot of the issue and would be happy to provide more if needed.  This used to work just fine.  Permissions are for read & write since I'm the admin and it's my personal computer.  

IP: 192.168.1.234

Subnet: 255.255.255.0

Gatetway: 192.168.1.254

Addressing: DHCP

DNS Server: 192.168.1.254

Ststem version: 20.103.05.000

What have I overlooked?

Thanks in advance!

[sncboom2k]

Have you changed your username or password on the MAC?  In the web interface for the Phaser try re-entering them just in case on the scan to location. Also in the web interface for the Phaser - make sure your host name and network share name are correct.