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js983e Valued Member
Valued Member

Phaser 3635 scan to email coming in blank

I have a phaser 3635 that was just installed a week ago. Everything was good to go, the scan to email worked. However i failed to actually open the document it sent me before i left the building and now i am getting complaints of blank scans to email. I opened the doc i scanned to my self and sure enough its blank.

 

Any tips?

 

Thanks.

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3 Replies
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 3635 scan to email coming in blank

Are you able to scan correctly to other file format and to other location than email? Like scan to network?
Also it could be something as simple as locked scanner, which in majority of cases you would see problems in copy jobs as well.
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js983e Valued Member
Valued Member

Re: Phaser 3635 scan to email coming in blank

I was addressing the issue remotely, thanks for your help. Turns out that the person was scanning the document upside down :)

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 3635 scan to email coming in blank

eheh, Great stuff.
Please select Accept as Solution if you feel this post has helped you.
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