I have a new Phaser 3635MFP installed on a network under Win 2008 Server r2. I am trying to pull scan from an application. The 3635 is not showing up as a twain device in the app. Per support correct drivers are installed. Printing works fine on the network & scanning works from the machine, or from a thick client, but does not work from a thin client. Is there anything I can do to enable scanning functionality under terminal services from a thin client? Printing works fine fron a thin client, but not scanning. Please advise.
Thank you for using the Support Forum. Please take a look at this solution for the for scanning using a TWAIN device if this does not help please consider contacting your support centre for further assistance.
Thanks for your response. The steps your link lists have been followed prior to my initial post. As stated in my original post, I can scan just fine - from a workstation. However, I cannot scan under terminal services from a thin client. I have spent many hours on the phone w/ tech support to no avail prior to posting this. Tech support escalated the call several times & I spoke to several different people including the service mgr in my area. I also contracted a 3rd party tech consultant and so far no one has been able to help. Not only have I received no help during the last 6 weeks, but no one has been able to even answer if the machine will operate in a terminal services environment. Any other suggestions? Anyone?