Thanks for your response. The steps your link lists have been followed prior to my initial post. As stated in my original post, I can scan just fine - from a workstation. However, I cannot scan under terminal services from a thin client. I have spent many hours on the phone w/ tech support to no avail prior to posting this. Tech support escalated the call several times & I spoke to several different people including the service mgr in my area. I also contracted a 3rd party tech consultant and so far no one has been able to help. Not only have I received no help during the last 6 weeks, but no one has been able to even answer if the machine will operate in a terminal services environment. Any other suggestions? Anyone?
Thank you for using the Support Forum. Please take a look at this solution for the for scanning using a TWAIN device if this does not help please consider contacting your support centre for further assistance.
I have a new Phaser 3635MFP installed on a network under Win 2008 Server r2. I am trying to pull scan from an application. The 3635 is not showing up as a twain device in the app. Per support correct drivers are installed. Printing works fine on the network & scanning works from the machine, or from a thick client, but does not work from a thin client. Is there anything I can do to enable scanning functionality under terminal services from a thin client? Printing works fine fron a thin client, but not scanning. Please advise.