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6 Replies
JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Phaser 3635MFP scan to network failed - can't determine why

Or,

 

Did you get this resolved?

 

If not try to change the login name to use DOMAIN\user or user - make sure that user has NTFS and Share permissions set correctly. What Operating System are you trying to scan to?

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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Fabio
Valued Advisor
Valued Advisor

Re: Phaser 3635MFP scan to network failed - can't determine why

can you try port 445 instead of 139 ?

Microsoft changed their protocols

 

also try upgrading your device, the 3635mfp firmware upgrades contains fixes for SMB scanning

 

call xerox and ask for this release :20.105.08.000

you need to call , since that release is not public on the site

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Or
New Member
New Member

Re: Phaser 3635MFP scan to network failed - can't determine why

hello Kimzi,

 

as I stated in my original post, I already checked with non-hidden share, with same result. I also checked with IP address instead of hostname, again with same result.

 

BTW is there a log to the device, where I can see more details than just the word "failed" in the confirmation page?

 

Or

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Kimzi
Valued Advisor
Valued Advisor

Re: Phaser 3635MFP scan to network failed - can't determine why

Heya!

 

The problem could be the "$" in the share path.

I would also suggest you use the IP-Address if possible to see if that helps.

 

Hope this helps

Thanks!


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Or
New Member
New Member

Re: Phaser 3635MFP scan to network failed - can't determine why

hello RuiC, I will gladly provide any information, but I must ask you to clarify your request: In the original post I provided a screenshot of the configuration on the device, I also mentioned the full path of the share and subfolder, so what do you mean by "the default or used reposiitory configuration"?

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RuiC-Xerox
Technical Escalation User
Technical Escalation User

Re: Phaser 3635MFP scan to network failed - can't determine why

Hi Or,

is it possible for you to post a screenshot of the default or used reposiitory configuration?

 

Thank you

Please select Accept as Solution if you feel this post has helped you.
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Or
New Member
New Member

Phaser 3635MFP scan to network failed - can't determine why

Product Name: Other - specify product in post

good day,

 

our machine is connected to the network and functions as a printer.

we are trying to set-up the "scan to network" feature.

 

the file repository is on SMB share: \\tels00900001\460902$\workarea

this is how it's configured:

 

Xerox-scan-config.JPG

 

on the machine side, everything seems OK, but the confirmation page says: "failed", without any explanation why.

 

we have completed the following checks:

* the credentials are OK.

* port 139 is open and listening.

* tested also on non-hidden share.

 

what are we missing?

 

thanks for any assistance,

Or

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