Phaser 3635MFP scan to network failed - can't determine why

[JordanAXAUQE-AA]

Or,

Did you get this resolved?

If not try to change the login name to use DOMAIN\user or user - make sure that user has NTFS and Share permissions set correctly. What Operating System are you trying to scan to?

Thank you,
Jordan

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[Fabio]

can you try port 445 instead of 139 ?

Microsoft changed their protocols

also try upgrading your device, the 3635mfp firmware upgrades contains fixes for SMB scanning

call xerox and ask for this release :20.105.08.000

you need to call , since that release is not public on the site

[Or]

hello Kimzi,

as I stated in my original post, I already checked with non-hidden share, with same result. I also checked with IP address instead of hostname, again with same result.

BTW is there a log to the device, where I can see more details than just the word "failed" in the confirmation page?

Or

[Kimzi]

Heya!

The problem could be the "$" in the share path.

I would also suggest you use the IP-Address if possible to see if that helps.

Hope this helps

Thanks!

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[Or]

hello RuiC, I will gladly provide any information, but I must ask you to clarify your request: In the original post I provided a screenshot of the configuration on the device, I also mentioned the full path of the share and subfolder, so what do you mean by "the default or used reposiitory configuration"?

[RuiC-Xerox]

Hi Or,

is it possible for you to post a screenshot of the default or used reposiitory configuration?

Thank you

[Or]

good day,

our machine is connected to the network and functions as a printer.

we are trying to set-up the "scan to network" feature.

the file repository is on SMB share: \\tels00900001\460902$\workarea

this is how it's configured:

on the machine side, everything seems OK, but the confirmation page says: "failed", without any explanation why.

we have completed the following checks:

* the credentials are OK.

* port 139 is open and listening.

* tested also on non-hidden share.

what are we missing?

thanks for any assistance,

Or