Phaser 6180 MFP scan out of register

[PhaserOnStun]

Yes, I have searched not only here, but all over the www. The closest thing to a solution that I have found is to disassemble the ADF scanner assembly to view the ADF scanner correction values and try to manually recalibrate the registration. But the disassembly is quite daunting. Is there a simpler way to access the scanner values? Are they on record at Xerox? Or is there a software "reset" of the scanner values? The Phaser is just over 2 years old and I would be bummed if the hardware has already failed.

[BrentG-Xerox]

PhaserOnStun,

   Welcome to the new Xerox Support Communities. I am sorry to hear that you are having registration issues with your phaser.  I don't recall seeing any other Phaser 6180 posts on the forums yet but we are growing quickly.  Have you tried the online support knowledgebase?

Brent

[PhaserOnStun]

When I scan using the "Document Type...Mixed" or "...Photo" settings, the image is out of register. Looks like shadows of cyan (color) or gray (BW). It only goes away if I change the setting to "Text" and Black & White. It used to scan just fine; it started acting weird a few months ago and I've been trying to troubleshoot it for awhile. I tried updating the firmware using "6180_Mac_FW_IPv6_20080218.dmg" but it times out and still has the 2007 firmware showing on the configuration page. Anything I can do to get the scanner to register properly or is it time to call a service tech? Thanks!