Phaser 6180 MFP scan out of register

[CherylO-Xerox]

Hi pblumen,

Thank you for using the Support Forum. Please take a look at the instructions for setting up the scanning.  If this does not help please consider contacting your support centre for further assistance.

[pblumen]

I cannot scan in MS Word. Also cannot scan from the xerox express scan manager. THis printer is not registered as the scanner and I dont know how to fix that. How do I register this  mfp 6180 as a scanner?? (Windows 7 - ms word 2010)

[larryb63]

I AM the technician. It sounds like I'm SOL, and not very happy.

[CherylO-Xerox]

Hi Larryb,

After looking at the examples it looks like there is a problem with the scanner and you would need to have your technician take a look t the issue. 

[larryb63]

Cheryl,

I believe that only checks the registration of the PRINTING?

The printer does beautiful color output if it is printed from the computer.  It is the scanner within the ADF that has the problem.

Here's a print from the computer:

And here's a print of the same sheet that I tried to COPY with the 6180:

Sorry for the poor quality...I had to resize and change the jpg quality to get it to import here.  These scans were done on a Ricoh copier, NOT the 6180 in question.  If anyone wants the original scans (2.5Mb ea.) just ask.

[CherylO-Xerox]

Hi larryb63,

Thank you for using the Support Forum.  If you are seeing any misregistration on the prints please try one of the following two solutions:

Automatically Adjust the Color Registration  or

Perform a Manual Color Registration

Make sure that the document glass and the CVT glass have been cleaned

Clean the Glass

Install the Current Scan driver.  First remove the old scan driver and install the the scan driver from the drivers and downlaod site. 

If none of this helps please consider contacting your support centre for further assistance.

[larryb63]

Any potential resolution to this issue??  I have a client that has the same scanning problem on a 6180MFP/D.  The Color scans are off along 2/3 of the scan line.  B&W scans work just fine.

This printer is only 3 years old, and does not have 30,000 pages on it yet.

PLEASE POST a reasonable and cost-effective solution to this problem.

[TrishW-Xerox]

Hello PhaserOnStun,

I'm sorry to hear about the issue with your Phaser. I have forwarded the message to an employee in our Customer Relations Group. You will be contacted by email as soon as possible.

Thank you for your participation in the forums!

[PhaserOnStun]

Never was able to get it fixed. No further response from this forum's Xerox so-called "support." Checked with a local Xerox repair place and just a visit from them would cost me $150. I'm very disappointed in Xerox quality. So I just ordered a Canon Canoscan 9000f for $199 instead. If you do get yours fixed, please post to the forum for future reference!

[AnthonyG09395-GIS]

was there ever a resolution for this. have a 6180 doing same thing, suspect MCU pwb. Did you fix yours? if so please share...