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12 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Phaser 6180 MFP scan out of register

Hi pblumen,

Thank you for using the Support Forum. Please take a look at the instructions for setting up the scanning.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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pblumen
New Member
New Member

Re: Phaser 6180 MFP scan out of register

I cannot scan in MS Word. Also cannot scan from the xerox express scan manager. THis printer is not registered as the scanner and I dont know how to fix that. How do I register this  mfp 6180 as a scanner?? (Windows 7 - ms word 2010)

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larryb63
New Member
New Member

Re: Phaser 6180 MFP scan out of register

I AM the technician. It sounds like I'm SOL, and not very happy.
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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Phaser 6180 MFP scan out of register

Hi Larryb,

After looking at the examples it looks like there is a problem with the scanner and you would need to have your technician take a look t the issue. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

larryb63
New Member
New Member

Re: Phaser 6180 MFP scan out of register

Cheryl,

 

I believe that only checks the registration of the PRINTING?

 

The printer does beautiful color output if it is printed from the computer.  It is the scanner within the ADF that has the problem.

 

Here's a print from the computer:

 

6180-pc-print.jpg

And here's a print of the same sheet that I tried to COPY with the 6180:

 

6180-scan-print.jpg

 

Sorry for the poor quality...I had to resize and change the jpg quality to get it to import here.  These scans were done on a Ricoh copier, NOT the 6180 in question.  If anyone wants the original scans (2.5Mb ea.) just ask.

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Phaser 6180 MFP scan out of register

Hi larryb63,

Thank you for using the Support Forum.  If you are seeing any misregistration on the prints please try one of the following two solutions:

Automatically Adjust the Color Registration  or

Perform a Manual Color Registration

Make sure that the document glass and the CVT glass have been cleaned

Clean the Glass

Install the Current Scan driver.  First remove the old scan driver and install the the scan driver from the drivers and downlaod site

If none of this helps please consider contacting your support centre for further assistance.

 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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larryb63
New Member
New Member

Re: Phaser 6180 MFP scan out of register

Any potential resolution to this issue??  I have a client that has the same scanning problem on a 6180MFP/D.  The Color scans are off along 2/3 of the scan line.  B&W scans work just fine.

 

This printer is only 3 years old, and does not have 30,000 pages on it yet.

 

PLEASE POST a reasonable and cost-effective solution to this problem.

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TrishW-Xerox
Xerox Employee
Xerox Employee

Re: Phaser 6180 MFP scan out of register

Hello PhaserOnStun,

 

I'm sorry to hear about the issue with your Phaser. I have forwarded the message to an employee in our Customer Relations Group. You will be contacted by email as soon as possible.


Thank you for your participation in the forums!

Trish
TrishW-Xerox, Moderator
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Re: Phaser 6180 MFP scan out of register

Never was able to get it fixed. No further response from this forum's Xerox so-called "support." Checked with a local Xerox repair place and just a visit from them would cost me $150. I'm very disappointed in Xerox quality. So I just ordered a Canon Canoscan 9000f for $199 instead. If you do get yours fixed, please post to the forum for future reference!

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AnthonyG09395-GIS
Technical Escalation User
Technical Escalation User

Re: Phaser 6180 MFP scan out of register

was there ever a resolution for this. have a 6180 doing same thing, suspect MCU pwb. Did you fix yours? if so please share...

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