I am trying to set up a Phaser 6180MFP-D to send scans by email. I have confirmed the following;
1. I can print to the printer.
2. The TCP/IP configuration is correct.
3. The SMTP server name smtp login credentials are correct. I can yse those credentials and send from my computer which is on the same net at the printer.
I keep getting error 016-503. Please help.
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Possibly your time or DNS is incorrect.
Ping the hostname of the smtp server to get an IP address and try that.
Also verify the port because if the port is wrong, most SMTP servers will not respond (You get no response from smtp.gmail.com on port 25 for instance, but do on port 587)
>Possibly your time or DNS is incorrect.
The DNS is automatically from the DHCP.
I have no idea how to set the time and why would time have anything to do with connection?
>Also verify the port because if the port is wrong,
I am able to connect to using the port from my computer which is on the same router.
Time is System > Admin Menu > System Settings > Clock Settings
As for the why it is because the printer typically is set to HTTPs, which brings in SSL Clock Synchronization.
Without knowing the server requirements I can't go into Encryption abilities. I believe the printer in question does not support SSL or TLS, which pretty much leaves you stuck with using a relay since almost everything uses SSL/TLS/STARTTLS.
If you were trying to use gmail for instance it would be impossible on smtp.gmail.com as it requires TLS on port 587, or SSL on port 465.
In that case you would have to use the un-authenticated SMTP server which is aspmx.l.google.com as it uses port 25, no encryption and no authentication, but then you are limited to sending to only gmail and google accounts email addresses as it cannot do SMTP relays.
Office 365 also does that
Smtp server: [domain].mail.eo.outlook.com
Outgoing port: 25
No encryption, no authentication.
Xerox.com is my domain which would make the server Xerox-com.mail.eo.outlook.com
Beyond that you would need a wireshark trace to diagnose further as all I can do here is guess since I have no line of site to your setup.
You were correct that it was a DNS issue. For some reason the printer will no longer get the DNS server automaticly. When I hard coded the DNS address it worked.